Feasibly ships with a guarantee on every tier, including free: if a lookup returns the wrong zone, that lookup is free and we credit you ten more.
Guarantees on data products are rare, so it’s fair to ask how this one actually works, and where its edges are.
Wrong zone call → that lookup is free, +10 credited, and the error becomes a public correction.
The claim process
You submit a claim with the address and what you believe the correct zone is. We check the lookup against the authoritative source — the planning scheme and the state’s own spatial data, and respond with a determination. If we called the zone wrong, the credit comes back plus ten more, and the underlying error gets fixed.
That last part is the point. Every upheld claim becomes a dataset correction, logged in the public changelog. A guarantee claim isn’t a cost of doing business we absorb quietly — it’s the highest-quality error report we can get, from the person best placed to notice. The guarantee is a data-quality flywheel with a refund attached.
What it covers — precisely
The guarantee covers the zone call: the zone code and schedule we return for a parcel. It does not cover overlays, derived indicators, or screening estimates.
That’s deliberate, and it’s worth being plain about why. A zone call is binary and checkable — the parcel is in the zone or it isn’t, and the state’s mapping settles it. Overlay boundaries, yield indicators, and control values involve interpretation, currency windows, and site conditions; those carry confidence tags and source citations instead, so you can see exactly how much weight each value bears. A guarantee that covered everything would be a guarantee we couldn’t keep, and a promise kept narrowly beats a promise made widely.
Why we can afford to offer it
Because the error rate is engineered down before the promise is made. Victorian zone calls are backed by 790+ human-verified council schedules and daily amendment monitoring; every state runs on authoritative government spatial services; and the pipeline runs continuous spatial cross-checks against the source datasets. Deploys are blocked outright if verification data goes stale. The guarantee prices our confidence in that system, and the claims process keeps us honest about it.
As always: screening data frames the question you take to council. It doesn’t replace verification with the relevant authority or advice from qualified professionals. The guarantee exists so that the one thing we state most plainly — the zone — is the one thing we underwrite.
Screen a site and see what comes back.